Privacy & Policy

Penguin Publishing House (“Penguin Publishing House,” “we,” “us,” “our”) is a brand operating under The Nova Publishers group. This Privacy Policy applies to Penguin Publishing House as part of The Nova Publishers group of brands and websites.

1. Who We Are

Penguin Publishing House provides publishing-related services including editing, design, formatting, publishing support, marketing support, consultations, and related services. We may operate multiple websites and sales channels as part of The Nova Publishers group.

2. Information We Collect

We may collect the following categories of information:

A) Information You Provide

  • Contact details (name, email address, phone number, postal address)
  • Billing information (invoices and payment confirmations; payment card details are processed by third-party processors and are not stored by us)
  • Project details (manuscripts, drafts, images, book details, author bio, instructions, revisions)
  • Communications (emails, chats, call notes, and support requests)

B) Information Collected Automatically

  • Device and usage data (IP address, browser type, pages viewed, time spent, referring URLs)
  • Cookies and similar technologies (see “Cookies” section below)

C) Information from Third Parties

  • Payment confirmations or fraud-related signals from payment processors
  • Marketing and analytics insights from advertising or analytics providers, where enabled
3. How We Use Your Information

We use your information to:

  • Provide, manage, and deliver services and related deliverables
  • Communicate regarding proposals, invoices, project updates, approvals, and support
  • Process payments and prevent fraud, including identity verification where appropriate
  • Improve our websites, services, and overall customer experience
  • Send administrative notices such as policy updates and important service information
  • Send marketing communications where permitted (you may opt out at any time)
4. Legal Bases (UK/EEA Visitors)

For visitors located in the UK or EEA, we process personal data under one or more of the following legal bases:

  • Contract necessity (to provide requested services)
  • Legitimate interests (service improvement, fraud prevention, customer support)
  • Consent (for optional cookies or marketing, where required)
  • Legal obligation (tax, accounting, and regulatory compliance)
5. How We Share Information

We may share information with:

  • Service providers and vendors (hosting, email services, customer support tools, project management systems)
  • Payment processors to process transactions (processors may change over time)
  • Third-party services required for delivery (e.g., printing, distribution, advertising platforms), subject to their own terms
  • Legal or regulatory authorities where required by law or to protect rights and prevent fraud

We do not sell personal information in the ordinary course of business.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to keep the website functional, remember user preferences, analyze site performance, and support marketing activities where enabled. You can control cookies through your browser settings. Where required, a cookie consent banner will be provided.

7. Data Retention

We retain personal information only as long as reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, and meet legal, tax, and accounting obligations. Project files and deliverables may be retained for a limited period for operational continuity and then archived or deleted.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data, request data portability, withdraw consent where applicable, and opt out of marketing communications at any time.

10. Children’s Privacy

Our services are not intended for children under the age of 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal data from children. If you believe a child has provided personal information, please contact us so it can be removed.

11. International Data Transfers

If you access our services from outside the country where our operations are based, your information may be transferred and processed internationally. Where required, appropriate safeguards are used for such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting a revised version on this page with an updated effective date.